Review on ZenDate.com: A deep dive review
2/6
Non-transparent subscription model and negative reports about the difficulty of canceling the subscription!
Pros and cons of ZenDate.com
A brief overview of the advantages and disadvantages of ZenDate.comAdvantages
- +Free quick registration
- +Visible messages and profiles
- +Transparent safety features
Disadvantages
- -Cost of membership
- -Unverified profiles
- -Negative reviews and complaints
- -Recurring subscriptions
- -Bland web design
Introduction
Right now, numerous online platforms vie for our attention. Each promises unique features and seamless user experiences. But not all those websites live up to their promises, and most of them even harbor questionable practices, and are not legit. In this review, I take a closer look at ZenDate.com, evaluating its features, target audience, and overall user experience.
My investigation reveals a platform with a blend of appealing features but also significant drawbacks. These include user complaints about fake profiles, which can mislead and frustrate genuine users seeking real connections. Furthermore, the membership subscription model may capture unsuspecting users into recurring payments, without clear consent, or easy cancellation options. Join me as I discover the pros and cons, to determine if this dating website is worth your time and investment.
Casual Dating
Dating sites
Matchmaker
Usability and design
First impression
Upon visiting the website, the first thing that catches the eye is the predominance of Asian profile pictures. This suggests a targeted demographic, or a specific geographic focus. Interestingly, the website underwent a name change in 2022, from China-Love.com. This raises questions about its history and rebranding efforts. The overall design of the site feels bland and outdated, characterized by a cheap and uninspired web design. The layout is basic, with nothing particularly innovative or engaging, to set it apart from other platforms.
Navigation is straightforward, but it lacks the polish and sophistication of more established websites. This initial impression does not inspire much confidence in the platform’s ability to deliver a quality user experience.
Navigation
The main menu is conveniently located at the top of the page, providing easy access to essential features, such as search and settings. This placement ensures that users can quickly find what they need, without having to scroll through cluttered pages. However, the user experience is frequently interrupted by random pop-up video call invitations, from other users. These unsolicited invitations can be quite jarring and may lead to frustration. Especially for those who prefer a more controlled and uninterrupted browsing experience.
The constant barrage of video call requests can also make it challenging to focus on exploring the site’s content and features.
Registration process
Registering on the platform is straightforward and quick. New users can get started with minimal hassle. The platform streamlines the sign-up procedure, ensuring that even those with limited technical skills can join with ease. One notable aspect of the registration process is the ability to skip revealing extensive personal information in the profile, which can be appealing for privacy-conscious individuals. The platform does require new users to upload at least one photo, before they can fully engage with the site.
This mandatory photo upload aims to enhance the authenticity of user profiles, although it may deter those who are reluctant to share their images online.
Mobile app
The App is available exclusively for Android users, developed by Asteri Solutions LTD. With over 500,000 downloads and more than 6,000 reviews, the app has garnered a significant user base. However, its overall rating stands at an average of 2.8 out of 5 stars, reflecting mixed user experiences. A recurring theme in the reviews is the app’s cost, with many users expressing concerns about its expense, and describing it as a “cost trap.” Complaints frequently mention hidden fees, and unexpected charges, which accumulate quickly, making the service more costly than initially anticipated.
Android
There is an app available in the Google Play Store.
iOS
There is no app available in the Apple App Store.
General Terms and Conditions
When you first buy a Membership on ZenDate.com, it will automatically renew for the same duration, and at the same price, after each term ends. This automatic renewal will continue at regular intervals, unless you decide to cancel it. By agreeing to the Membership, you accept this automatic renewal policy for your account. Many users have raised concerns about this practice, labelling it as questionable.
The automatic renewal feature can lead to unexpected charges, if users are not fully aware of the renewal terms or find it difficult to cancel the subscription. This aspect has been a source of frustration for many, who feel trapped by the recurring payments and lack of transparency in the cancellation process.
Excerpt from the GTC
After your initial purchase of Membership, and again after any subsequent Membership period, your Membership will automatically renew for an additional equivalent period, at the price you agreed to when initially purchasing the Membership. You agree that your account will be subject to this automatic renewal feature. If you want to change or terminate your Membership, please CONTACT US.
Functions and tools
Main functions
Users can set their mood on a scale ranging from serious to romantic, helping to match them with others who share similar intentions and interests. This feature allows for more personalized connections, whether you’re looking for a serious relationship, or a romantic encounter. The search function is equipped with multiple filters, allowing users to narrow down potential matches, based on specific criteria such as age, location, interests, and more. This makes it easier to find profiles that align with your preferences and requirements.
Communication tools
The inbox feature enables users to send and receive messages and interact more effectively, facilitating communication with other members. It’s a central hub for managing conversations and staying connected with potential matches. Real-time chat with other users, for quick and easy conversations, is also available. Face-to-face interaction through video calls, offers a more personal connection, as well as sending voice recordings. Users can experience more dynamic communication and add fun and expressiveness to their text messages by including a variety of emojis and stickers.
Special features
The platform offers a unique and delightful feature which sets it apart from other platforms, which is the ability to send real gifts to other users. This special feature allows members to express their appreciation and affection in a tangible way, enhancing the online connection with real-world gestures. There are flowers, food, gadgets, perfume, and other gifts, for members to choose from.
Security and data protection
Privacy policy
The operator promises to value the privacy of members and is committed to protecting one’s personal data. The Privacy Policy outlines the types of information they collect from their users, how data is used, and the measures they take to ensure member’s information remains secure. It also explains, in detail, the users’ rights under various data protection regulations. The operator collects various types of personal data to provide and improve their services.
If users are in the European Union, the (GDPR) General Data Protection Regulation will be applied. The same is true for the (CCPA) California Consumer Privacy Act, and the (VCDPA), Virginia Consumer Data Protection Act.
Security measures
There is a specific safety policy in place to maintain a secure and respectful environment for all users. The operators actively monitor for spam activities and take filed complaints very seriously. If an operator identifies a user as a spammer, immediate action will be taken to stop the spam. If users are identified as a victim of spam on the platform, they will be reimbursed the amount of money spent on that conversation. To request a reimbursement, support will need evidence of broken rules from the Safety Policy. Legit user reviews, on the other hand, state the opposite.
Casual Dating
Dating sites
Matchmaker
Target group analysis and matching quality
Demography
The dating website mainly caters to individuals of Asian descent, offering profiles spanning from 18 to 70 years old. The user base primarily identifies as heterosexual. There is a diverse range of backgrounds and preferences within the Asian community. This demographic diversity underscores the platform’s commitment to inclusivity, and to providing a space where individuals can connect, based on shared cultural backgrounds and interests. Whether seeking companionship, friendship, or romantic relationships, members can explore profiles that align with their preferences, and engage in meaningful interactions within a culturally enriched environment. Unfortunately, users predominantly complain about fictitious profiles and bots.
Matchmaking algorithm
Imagine a dating platform where connections aren’t governed by complex algorithms but are driven purely by user preferences and interactions. This approach defines this website, where matchmaking is firmly in the hands of its users. By removing the matchmaking algorithm, the operator prioritizes user autonomy and the freedom to navigate the dating landscape, in a way that feels natural and personal.
Costs and price-performance ratio
Free vs. paid functions
The platform offers both free and paid options, to cater to different user preferences and needs. Users can freely browse through profiles of other members, to get an idea of who’s on the platform and explore potential matches. Editing and updating your profile information and photos can be done at no cost, allowing you to present yourself in the best possible light. Accessing and reading messages from other members is free, but this feature is only available on the website version.
Price structure
The dating platform offers a blend of premium features, which can be paid for by using “credits.” The basic chat costs 1 Credit per minute, while a two-way video chat will be charged at 6 credits, per minute. Sending/Viewing photos or videos will be charged at 15 credits, per item. There are also specific costs for sending gifts, stickers, animated smileys, etc. The price list can be opened by clicking the link in the fine print underneath the subscription packages.
ZenDate.com offers a flexible pricing model based on virtual credits, allowing users to pay for specific actions and features. However, users must subscribe to a traditional subscription to get credits. Payments can be made by credit card, or cryptocurrency. This provides some flexibility in how users choose to purchase credits. Users are required to subscribe for bundles of credits. These are monthly plans, which offer a set number of credits per month.
This structure ensures transparency in pricing, but it also comes with the risk of unexpected costs, because of recurring payments for the subscription. Users need to be aware that the one-month offer of 19.99 USD, is only valid for one month, and will be charged at the full amount of 50.00 USD, in the second month.
Contact details and customer service
Operator
DMM Solutions Inc, 416 EAST 85TH ST. 5A NEW YORK, NY, 10028, USA
Company registration
Company registration: HE414997
Mail address
support@zendate.com
Telephone
+1 (855) 464-0077
Support
Customer support can be contacted via email.
Conclusion and recommendations
This summary provides a comprehensive overview of the platform, highlighting both its strengths and areas of concern, based on my analysis. The operator simplifies the registration process, making it accessible for users looking to connect within the Asian community. The platform efficiently guides users through setting up their profiles and preferences. The platform specifically targets the Asian demographic, offering culturally relevant features and language support, tailored to Asian users’ preferences. This includes specialized matchmaking options and others.
One of the primary concerns raised by users is the prevalence of fictitious profiles. Many users have reported interactions with what appear to be automated or AI managed accounts, which detracts from the legitimacy of the platform. The website operates on a credit-based system, where users purchase credits to access premium features. However, former users complain about the automatic renewal of subscriptions and unclear terms to cancel it. For some of them, this led to unexpected charges. In conclusion, I recommend considering other legit platforms with transparent payment structures and user authenticity.
Updated on September 3, 2024 by Marvin Diehl
Review by Marvin Diehl
My name is Marvin. Together with DatingSpot24, I review dating websites and provide clarity on aspects such as security, credibility, and success rates through my test reviews. I aim to make online dating more transparent and secure.
An inside look into how we create reliable test reports and more about What does it mean if dating sites use moderated chats, controllers, or animators? and Dating sites with subscription issues.
Casual Dating
Dating sites
Matchmaker
User experiences and ratings
User feedback
No user feedback or user reviews on their website.Reviews on the Internet
http://www.trustpilot.com/review/ZenDate.com?page=3
http://www.datingscout.com/zendate/review
http://www.asiandatingjournal.com/zendate-review/
http://www.bbb.org/us/ny/new-york/profile/dating-services/dmm-solutions-inc-0121-167591/complaints?page=1
http://www.change.org/p/dating-com-a-dmm-solutions-inc-stop-them-from-scamming-people
http://play.google.com/store/apps/details?id=com.chinalove&hl=en_US
thanks guys so fake cause I didn't not register my self on zeendate but out of blue seeing myself there mbu they have my profile
Fake profiles, rip-off app, few members are paid to chat you and keep you paying
Complete ripoff is correct, I had my IT team look into it and we setup a fake account to see how they are scamming people.
ask someone if they meet anybody on this website
Totally fake profiles and a rip off. I manages to get a live support chat, where I could request cancellation, that I also have sent to me as e-mail and additionally I saved the chat as evidence in case I have problems with the cancellation. I can't warn other users enough against Zendate. Stay away!!!
Totally agreed, zendate and date my age including many other affiliated site in this app are all fake you pay for nothing and expect your subscription bd renewed automatically without you knowing stay away, stay away absolutely. nothing positive will happen here in Zen or DateMyAge. Absolutely garbage, scamming and faking.
i entered zendate.com at the start of April, there were a lot of chat request from guys, and obviously i was intrigued, and the site would always suggest i should pay for subscription, so i wanted to see if this people were actually real so i would give the guys my number for whatsapp, then days would pass no messages, even when i typed nonsense the respond was too robot like
massive scam sight with inconsistencies..All are charming with movie lines and saying what the men and woman want to hear..But the profiles,pictures and info dont add up..its random..One asian profile i checked..said he had blue eyes and black hair and only spoke french and english but lived and worked and born in China..Scammers galore with auto messages and all requesting to tall to you..The pictures are mostly models from foreign countries..
It is a totally scam all members have send the same messages and emails.
I joined Zendate 5 moths ago with the hope of finding some real companionship. But after a while I started notices oddities. It was like talking to telemarketers... they all have the same script that they type to you... the all end conversations exactly the same way. I found thru chat that they were actually sitting together because one verified something written to the other. How would that be possible if they weren't sin the same room..... thru some chat I found out that their profiles were not real... when asked where they live it was a totally different city or even country than what was stated on their profile with different employment. As I began to be more curious, I found multiple completely different profiles of the same person, same pictures. I still enjoyed the conversations with this men and continued at a lower subscription rate. I did not find difficulty in suspending my subscription. however there were multiple charges for the same purchase on three different occasions and credits not give for two purchases that payment was deducted from my account.... Once you know what this company s all about you just take it for what it is and no longer become hopeful of meeting Mr Right.
I've been on date my age, but I'm suddenly rec eiving email messages from Zendate. I dont remember signing up with them at all. I saw a similar thing happening on date my age and luckily saw a review by a guy saying that they automatically bill you once you've used up your subscription for the month. I don't want them to have my banking details to do with as they please. So now I am unable to contact anyone. The minute you try contacting anyone, their subscription field pops up. This is very bad. Some of the profiles also appear odd. I set my age limit, but I get contacted by 20 year old and lots of 40 odd year Olds. I have blocked loads of guys, but they are still able to contact me. I prefer Penpal sites, as you get to contact people on a free subscription up to a level. The benefits are better if you pay a subscriptions.
This is a scammer website,full of fake files.run as soon as possible, don't pay anything.
stay away from zen date totally fakeeeeeeeeee
This side all cheating only but public not understand right. I'm also 20$ subscribe but not contact anyone This scammer side
ita scammmmmmmmmmmmmmmmmmmm big scam
I have registered but didn't buy any subscription because I was searching what was going to happen in this site. I want to see more review
I just paid for a month 19.99. But they don´t let me do anything. When I try to chat the symbol for subscription comes uo and no contact. I try with their helpcenter but there is nowhere that I can even file my questions.